Returns

Orders can be canceled within 2 hours of placing an order. 

Coronavirus update: Due to circumstances out of our control (Force Majuere), orders that have taken longer than 8 weeks to arrive may be refund in full, provided that the item is returned to us unopened. Refunds will be paid out upon the goods being returned.

Non-sale are eligible for return however must be unused, unopened and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Items on sale, perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its originalcondition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@TwentyDrop.com
Sale items (if applicable)
Only regular priced items may be refunded,unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@TwentyDrop.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reachyou, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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Sizing Guide

Our products are soured from all corners of the globe to ensure an extrmely unique range of clothes found no where else in one place.

In saying that, please consult the size guide chart or photos on each product. Some charts are only available in CM or Inches. One can do a quick google calculations to convert to your desired format.

Tip: How to measure yourself

See the chart below, grab a measuring tape, and measure yourself according to the image below. Order a product that is similar to those measurements!

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